Goodera is the world’s leading employee volunteering platform, powering companies to scale  employee volunteering experiences globally through our innovative technology platform and unique  operating model. With a presence in over 100 countries and support for 30+ languages, we connect  over 500 clients—including 60+ Fortune 500 companies—with meaningful volunteer opportunities  tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered  by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100%  year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus  Venture Partners, Omidyar Network, and Ursula Burns.

About the Role:  

We are seeking an experienced and strategic leader to head our Client Engagement Center of  Excellence (CoE). This role is pivotal in driving client success across our largest and most strategic  accounts. The successful candidate will be responsible for developing and implementing best  practices in client engagement, account management, and strategic advisory services. They will work  with a team that supports our top 50 enterprise clients with global workforces, ensuring exceptional  delivery, maximising client satisfaction, and fostering long-term partnerships. 

Key Responsibilities: 

● Establish the Client Engagement CoE as a strategic advisory hub that provides insights, tools,  and best practices to client-facing teams across the organization.  

● Lead the development and execution of a comprehensive client engagement strategy tailored  to large-scale, global enterprise clients.  

● Drive continuous improvement in client engagement processes, leveraging data analytics,  client feedback, and industry trends.  

● Lead the creation of toolkits, resources, and training programs for client-facing teams to  enhance their effectiveness in managing large engagements.  

● Collaborate closely with cross-functional teams, including Sales, Marketing, Product  Development, etc. to align client engagement strategies with overall business objectives.  

● Drive alignment and consistency in client engagement practices across the organization.  

● Develop and track key performance indicators (KPIs) to measure the success of the Client  Engagement CoE.  

● Provide regular reports to senior leadership on client engagement activities, outcomes, and  areas for improvement. 

● 5-7 years of client engagement experience, with a preference for candidates who have  worked in consulting and at early to mid-stage startups

● Provenability to think in terms of processes and frameworks, with a structured and  detail-oriented approach

● Experience in client engagement and/or account-based marketing is required; additional  expertise in new account expansion and development is a strong plus.

● Strong creative and analytical abilities, along with excellent communication skills